Terms of Service

1. Agreement to these Terms of Service

These Terms of Service (hereinafter referred to as these “Terms of Service” or this “Contract” or this “Agreement”) are a legally binding agreement between you, whether personally or on behalf of an entity ('Customer,' or 'you') and Eloboss ('Company,' 'we,' 'us,' or 'our') regarding your access to and the use of eloboss.net including any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the 'Site').

By visiting the Site, you acknowledge that you have read, understood, and accepted to be bound by all of these Terms of Service. In the case where you do not agree with any part or clause of these Terms of Service, you are completely forbidden from using the Site and must immediately leave.

2. Definitions

2.1 For all purposes of these Terms of Service, the following terms shall have the meanings set forth below:

'Customer' or 'You' means the person, individuals, or corporation who participates in a Contract with the Company for the provision of Products and Services, if and where applicable. By entering into an Agreement with the Company, you certify that you are legally capable of doing so.

'Services' means all or any of the services provided by the Company.

'Products' means all or any of the virtual products and goods provided by the Company.

'Account' refers to the online account (the Eloboss Dashboard) created by the Company for the Customer when the Customer signs up.

'Eloboss Balance' means store credit made available in the Customer's Account on the Site (for example, from refunds, cashback, or bonuses), which may be used solely to pay for Products and Services on eloboss.net.

'Tips' (or 'Gratuities') means voluntary payments made by the Customer via the Site intended for the benefit of a booster, which are received by the Company and then paid out or otherwise allocated to the relevant booster in accordance with the Company's internal processes.

2.2. Words that import any gender include all genders, words that import the singular include the plural and vice versa, and words that import individuals include businesses, companies, and corporations and vice versa.

2.3 The titles in these terms of service are not to be interpreted.

2.4. Wherever the word 'including' appears in these terms of service, it is to be interpreted as 'including without limitation.'

3. Eligibility

3.1 To create an Account, place an order or make a payment, you must meet the minimum age requirement of the selected game (and any higher minimum age required by the law of your country of residence) and have the legal capacity to enter into this Agreement.

3.2 You represent and warrant that the information you provide is true and that you meet these requirements each time you use the Site.

3.3 Where a minor uses the Site, the parent or legal guardian assumes full responsibility for the minor's use and transactions and agrees to these Terms on the minor's behalf. The Company may suspend or terminate the Account of, and refuse service to, any user who is ineligible or underage.

4. Services

4.1 The Company provides gameplay services that consist of the time, skill and effort of experienced players who assist the Customer with their gameplay. The Customer pays for this professional service — the time and effort of our players — and not for any specific or guaranteed in-game outcome. Where ready-made accounts are offered, they are sold as products described on the relevant product page in our store.

4.2 When using the Solo/Lobby services, you cannot play without our boosters until we complete your order. Otherwise, we reserve the right to cancel your order with no refund.

4.3 Before we place accounts in the store and send the account to the customer, those accounts are all checked, verified and accurate.

4.4 According to the rules of Valve Corporation, Riot Games, Inc., Electronic Arts, Blizzard Entertainment, Epic Games, NetEase Games, Rockstar Games, Faceit and ESEA, account sharing, multiple accounts and boosting are prohibited and thus, you hereby agree and acknowledge that you use all services (including buying any accounts from us) at your own risk and getting banned will not provide eligibility for a refund. Eloboss isn’t endorsed or in any way affiliated with Valve Corporation, Riot Games, Inc., Electronic Arts, Blizzard Entertainment, Epic Games, NetEase Games, Rockstar Games, Faceit or ESEA. All trademarks are the property of their respective owners.

4.5 Refunds, cancellations, store credit and Tips are governed by our Refund Policy, which forms part of these Terms. Warranty terms for accounts are described on the relevant account page in the store.

4.6 All sales are final, except as set out in our Refund Policy, and the Company has the sole and absolute right to refuse service to anyone without liability and without the need to provide a reason for such a decision.

5. Price and Payment Methods

5.1 The pricing for offering its Products and Services, if and where applicable, shall be openly published for consideration, generally via our website. This price is subject to VAT at the current rate.

5.2 The Company reserves the right to adjust the pricing of its Products and Services at any moment even without notification. Nevertheless, after payment for the Company's Product and Services, if and where relevant, has been received, the Company cannot and will not adjust the pricing.

5.3 The Customer may make payment via the Company's website (recommended option) or by paying an invoice given by the Company.

6. Cancellations

6.1 The Company might terminate your order or the services it provides to you at any time if it considers the Customer plans to use its Products and/or Services in a manner that the Company does not intend.

6.2 The Customer must not, among other things: (a) initiate a chargeback or payment dispute for an order that has been delivered or completed, or otherwise abuse the payment or refund process; (b) use a fraudulent, stolen or unauthorised payment method or provide false information; (c) contact or pay a booster or coach directly, or otherwise circumvent the Site; (d) resell, transfer or share a purchased account or its credentials; (e) abuse promotions, cashback, bonuses or the Eloboss Balance, including through multiple accounts; or (f) abuse, threaten or harass our staff or boosters, or use the Services unlawfully. If the Customer breaches this clause, the Company may terminate the relevant order or Services, suspend the Account, refuse refunds, and recover any resulting losses (including charged-back amounts and processor fees). Any sum the Company retains will reflect the work performed or costs incurred, and the Customer's statutory rights are not affected.

6.3 If the Company cancels your order or the services it provides to you under the provisions of the previous sections, the Customer will be notified in writing.

7. Limit of Liability

7.1 The Company will not be responsible for any damage caused by problems or delays beyond its control, particularly, but not limited to, harm, injury, damages and loss of sales and/or profit, among other things of the Customer with regard to anything that occurs while using the Company’s Products and/or Services.

7.2 The Customer recognizes that the Company accepts no responsibility for any obligations arising from any and all Contract(s) entered into by the Customer with the Company.

7.3 In any case, the Company will not be responsible to the Customer for any amount greater than the whole cost of the Products and Services, including VAT.

8. Law and Jurisdiction

8.1 The legislation applicable to this Contract shall be European Law, and the Customer consents to the exclusive jurisdiction of the European courts in all matters pertaining to the Contract.

9. Data Protection

9.1 When supplying Products and Services to the Customer, the Company might get access to and/or obtain the capacity to communicate, keep, or process personal data of the Customer and/or its personnel.

9.2 The Company is the data controller for the personal data it processes to operate the Site, administer Accounts, process orders, provide support, and operate analytics, as described in its Privacy Policy. Only where the Customer provides personal data to the Company on the Customer's documented instructions for a specific service does the Customer act as the 'data controller' and the Company as the 'data processor', as defined in the General Data Protection Regulation (GDPR), as amended, expanded, and/or re-enacted from time to time; the obligations in clauses 9.4 to 9.6 below apply to the Company in that processor capacity.

9.3 To prevent misunderstanding, the terms 'Personal Data,' 'Processing,' 'Data Controller,' 'Data Processor,' and 'Data Subject' must have the same meaning as in the GDPR.

9.4 The Company shall only Process Personal Data to the significant degree justifiably needed to empower it to continue providing the Products & Services as described in these Terms of Service or as recommended by and consented with the Customer, shall not preserve any Personal Data longer than needed for the Processing, and shall abstain from Processing any Personal Data for its own or any third party's reasons.

9.5 The Company shall not reveal Personal Data to any third party other than employees, directors, agents, subcontractors, or advisors on a strict 'need-to-know' premise and only under the same (or more stringent) circumstances as set forth in these Terms of Service or to the degree necessary by applicable legislation and/or regulations.

9.6 The Company shall adopt and preserve technological and organisational security protocols necessary to secure Personal Data processed on account of the Customer by the Company. Additional details concerning the Company's approach to data protection may be found in its Privacy Policy, which is available on our website. If you have any questions or concerns about data protection, please email us at info@eloboss.net or contact us via the live chat on the Site. If you want to obtain further information regarding which data we obtain and how we process and/or use that data, please visit our Privacy Policy.

10. Force Majeure

10.1 The Company will not be liable for any delay or failure to furnish any or all of its Products and/or Services due to any event beyond its immediate control.

11. Intellectual Property

11.1 All right, title, and interest in and to the Company, technology, content, Product and/or Service, and any proposals, thoughts, comments, recommendations, or other details offered by or to you or any other party pertaining to the Product and/or Service shall be owned solely by the Company (and its licensors, where applicable). Any contract and/or agreement does not grant anyone any ownership rights in or to the Product and/or Service, the Company, technology, or the Company's Intellectual Property Rights. The Company’s name, logo, and product names connected with the Product and/or Service are possessed by the Company (or third parties, as applicable), and no permission or licence to use them is provided.

12. Complaints

12.1 All concerns regarding the Company should be sent to;

Eloboss and you may reach us via the following ways:

Email: info@eloboss.net or live chat on the Site

12.2 Within 7 business days, the Company shall verify the complaint and properly examine the situation. Within 14 business days after receiving the complaint, a written answer will be given.

13. General

13.1 Severability — If any provision of these Terms is held to be invalid, illegal or unenforceable, it shall be given the maximum effect permissible or, if that is not possible, severed, and the remaining provisions shall continue in full force and effect.

13.2 Entire Agreement — These Terms, together with the Refund Policy and the Privacy Policy, constitute the entire agreement between the Customer and the Company regarding the Site and supersede all prior or contemporaneous understandings, communications and representations, whether oral or written, including any statements made via live chat or other channels.

13.3 No Waiver — The Company's failure or delay in exercising or enforcing any right or provision of these Terms is not a waiver of it, and no single or partial exercise of any right precludes any further exercise of that or any other right.

13.4 Assignment — The Customer may not assign or transfer these Terms, or any rights or obligations under them (including any Account or order), without the Company's prior written consent. The Company may assign or transfer its rights and obligations under these Terms, including in connection with a merger, acquisition or sale of assets, without the Customer's consent.

13.5 Survival — Any provisions that by their nature should survive termination or expiry of these Terms will continue in effect, including clause 2 (Definitions), clause 6 (Cancellations and recovery of losses), clause 7 (Limit of Liability), clause 8 (Law and Jurisdiction), clause 11 (Intellectual Property) and this clause 13.

13.6 Governing Language — These Terms and the related policies may be provided in other languages for convenience; in the event of any conflict or discrepancy, the English version prevails.

13.7 Changes to these Terms — The Company may update these Terms and the Refund Policy from time to time. The current version is published on the Site with its effective date, and the Company will take reasonable steps to notify Customers who have an Account of material changes (for example, by email or a notice on the Site). Changes do not apply retroactively to orders already placed, and continued use of the Site after the effective date constitutes acceptance of the updated Terms.

13.8 Changes to the Site and Services — The Company may modify, upgrade, suspend or discontinue all or part of the Site, the Services or any feature at any time, with reasonable notice where practicable and without liability, except in respect of orders already paid for and still pending, which will be completed or refunded in accordance with the Refund Policy.