Privacy Policy

1. Our Company and Introduction

Our Company is Eloboss ("Our Company", "we", "us" or "our"), and this Privacy Policy is between our Company and you, the customer and user of our following website address: https://eloboss.net/

We understand the significance of your privacy. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, and the choices you may have.

2. What Personal Data we collect and how we use it

Depending on how you use the Site and our services, we may obtain the following personal data and information in relation to you:

  • Account and profile data (e.g., login/username, email address, password (stored in hashed form))

  • Order and transaction data (e.g., order history and order-related communications)

  • Communications and content you provide through your account (e.g., messages, screenshots, and files you upload)

  • Contact details you provide (e.g., email address and any other contact information you choose to share)

  • Technical, usage and cookie data (e.g., approximate location derived from IP address, device and browser information, pages viewed, and similar usage information), including via Google Analytics (see clause 6)

  • Fraud-verification data, provided only if an order or payment is flagged for fraud checks (for example, a photograph of the payment card used, showing only the last four digits, or a photograph of an identity document, in each case shown together with your conversation with our team). We collect this only where we reasonably suspect fraud and delete it promptly once the check is resolved.

Correspondingly, our Company will process and/or use your personal data and information for the following purposes:

  • To create and administer your account and provide access to the Eloboss Dashboard

  • To process and execute orders and provide our products and services

  • To communicate with you about your account, orders, and support requests

  • To maintain the security of the Site, prevent fraud, and enforce our Terms of Service

  • To comply with applicable law, lawful requests, and legal process

We do not send marketing newsletters. If we ever introduce direct marketing communications, we will do so only where permitted by applicable law and, where required, with your consent. You will be able to opt out at any time.

3. Where do we store your personal data?

Your personal data and information may be stored using third-party hosting and cloud infrastructure providers, including Google, Amazon, and Heroku.

If we ever need to share any data, as described in the 'Sharing your Personal Data' section below, we will take reasonable measures to ensure that the recipient can adequately protect it.

4. Protection of Personal Data

We take reasonable technical and organisational measures designed to protect your personal data and information. Nonetheless, no method of transmission over the internet or method of electronic storage is completely secure, and therefore we cannot guarantee absolute security.

You use the Site at your own risk. You are responsible for maintaining the security of your own devices and account credentials.

As also mentioned in our Terms of Service, when supplying products and services to the Customer, the Company might get access to and/or obtain the capacity to communicate, keep, or process certain personal data.

For the avoidance of doubt, for personal data that we process to operate the Site, administer accounts, process orders, provide support, and operate analytics, we act as a data controller (or equivalent term under applicable law).

To prevent misunderstanding, the terms "Personal Data," "Processing," "Data Controller," "Data Processor," and "Data Subject" have the meaning given to them under any data protection law that applies to the processing.

We will only process personal data as necessary to provide the products and services, operate the Site, comply with applicable legal obligations, and as otherwise described in this Privacy Policy. We will not retain personal data longer than necessary for the purposes for which it is processed, including to comply with legal, accounting, and dispute-resolution requirements.

5. Sharing your Personal Data

Your personal data and information are accessible only to our authorised employees on a need-to-know basis.

There is a chat room in the Eloboss Dashboard, where the client can personally share information with our employees.

We may also share personal data with our service providers that help us operate the Site and provide services (for example, hosting and infrastructure providers such as Google, Amazon, and Heroku, and analytics providers such as Google Analytics), to the extent necessary for them to perform services for us.

The only other circumstances where your personal data and information may be disclosed are:

  • To adhere to and comply with any relevant court order, legislation, rule, directive or law;

  • To protect the rights, property, and safety of our Company, our customers, or others;

  • In connection with a business transaction (e.g., merger, acquisition, or sale of assets), subject to appropriate safeguards.

Payment processing: we use third-party payment processors (e.g., Stripe and NowPayments). We do not receive or store full payment card details. Payment processors may process your payment information in accordance with their own privacy policies.

6. Google Analytics

We use Google Analytics, a web-analytics service provided by Google (Alphabet Inc.), to understand how visitors use the Site. Google Analytics uses cookies — small text files stored on your device — to help analyse this usage. To learn more about how Google uses data when you use our Site, see: https://policies.google.com/technologies/partner-sites.

We use a cookie banner to obtain consent for non-essential cookies where required. You can also manage cookies through your browser settings.

In the case where any of the above changes in the future, we will notify you accordingly.

7. Hyperlinks

We may use links to third-party websites and services, including:

  • Discord

  • Steam

  • Instagram

  • X

  • Trustpilot

  • Stripe

  • NowPayments

and other websites that we may add links to from time to time.

Please ensure that you read carefully all of the legal documents of the aforementioned websites and/or mobile applications such as, including without limitation to, their Terms and Conditions, Privacy Policies, Disclaimers, Refund Policies, Shipping Policies, among other things.

The Company cannot be held liable as soon as you access such websites and you will do so at your own risk. Third parties may collect personal data about you in accordance with their own policies.

8. Children

In order to be able to use our Site and purchase our products and/or services, you must satisfy the minimum age requirement of the selected game.

We do not intend to obtain or use personal data from individuals below the minimum age requirement of the selected game. If you believe we have collected personal data from such an individual inadvertently, please contact us and we will take reasonable steps to delete such data.

9. Your rights and choices

Depending on your location and applicable law, you may have certain rights regarding your personal data, which may include the right to request access, correction, deletion, or restriction of processing, and to object to certain processing.

To make a request, please contact us using the details in clause 10. We may need to verify your identity before responding.

10. Contact Details

If you have any problems, feedback, issues or questions concerning this Privacy Policy, or would like to make a privacy request, please let us know using any of the following methods:

  • Email: info@eloboss.net

  • Live chat on the Site

11. Changes of Privacy Policy

At the sole, exclusive and absolute discretion of the Company, we may make amendments, modifications, changes, updates etc. to this Privacy Policy. Where appropriate, we may inform you via email or other means of communication.