Refund Policy

This Refund Policy explains how refunds, remedies and warranties apply to Products and Services purchased from Eloboss ("Company", "we", "us", or "our") on eloboss.net. It forms part of, and should be read together with, our Terms of Service.

1. General Principle

All sales are final, except as expressly set out in this Policy. Where a remedy is available, it may take the form of re-performing the service, replacing the Product or Service, issuing store credit to the Eloboss Balance, or — only in the limited cases described below — a refund to the original payment method.

2. Boosting and Coaching Orders

A boosting or coaching order becomes non-refundable to the original payment method once it is assigned to a booster/coach in the Eloboss Dashboard. A refund to the original payment method is available only if the order is not started within 20 business days due to Eloboss’s fault. Completed boosting and coaching orders are final.

3. Account Orders

An account order becomes non-refundable to the original payment method once the account/login details have been delivered to the customer’s email. A refund to the original payment method is available only if the account is not delivered by Eloboss within 20 business days. Delivered account orders are final.

4. Replacement and Store Credit

Where eligible, and instead of a refund to the original payment method, we may replace the original Product or Service with another at the customer’s request, or issue store credit to the customer’s Eloboss Balance for use on future purchases.

5. Warranty for Boosting Orders

If the rating or rank achieved through a boosting order is reduced or rolled back due to Eloboss’s fault, we will restore it free of charge. A rank rollback of this kind is not grounds for a refund to the original payment method or for store credit; it is remedied solely by re-performing the service (free rank restoration). A ban, suspension or rank reset imposed by a game publisher or platform is not due to Eloboss’s fault and does not provide eligibility for a refund, replacement, or store credit.

6. Warranty for Account Orders

Warranty terms for accounts are described on the relevant account (product) page in the store and apply in addition to this Policy.

7. Tips (Gratuities)

Tips (Gratuities) are voluntary and non-refundable. Tips may be made at any time and are not payments for Products or Services. Once a Tip is made, the Customer is not entitled to any refund, reversal, or chargeback of the Tip amount.

8. Contact

For any refund- or warranty-related questions, please contact us at info@eloboss.net or via the live chat on the Site.