Refund Policy

This Refund Policy explains how refunds, remedies and warranties apply to Products and Services purchased from Eloboss ("Company", "we", "us", or "our") on eloboss.net. It forms part of, and should be read together with, our Terms of Service.

1. General Principle

All sales are final, except as expressly set out in this Policy. Where a remedy is available, it may take the form of re-performing the service, replacing the Product or Service, issuing store credit to the Eloboss Balance, or — only in the limited cases described below — a refund to the original payment method. Published prices may change at any time, including through sales and promotions; a later reduction in the price of a Product or Service is not grounds for a refund or partial refund of an order already paid, consistent with clause 5.2 of our Terms of Service. Because our Services are digital and performance begins immediately when an order is assigned (and accounts are delivered digitally), a change of mind, buying by mistake, no longer wanting an order, dissatisfaction with normal progression speed, or finding a lower price elsewhere is not a valid reason for a refund, and any payment dispute raised on that basis will be contested in accordance with this Policy.

2. Boosting and Coaching Orders

A boosting or coaching order becomes non-refundable to the original payment method once it is assigned to a booster/coach in the Eloboss Dashboard. A refund to the original payment method is available only if Eloboss fails to assign the order to a booster or coach within 20 business days, due to Eloboss's fault; an order is treated as 'started' when it is assigned in the Eloboss Dashboard, after which performance is treated as begun and the order is non-refundable to the original payment method except as set out in this Policy. Completed boosting and coaching orders are final. If a boosting or coaching order has been started but cannot be completed due to Eloboss's fault, you will receive Eloboss Balance (store credit) equal to the value of the unfinished portion of the order, with no deduction for transaction or processing costs. If the starting information you provided was inaccurate, clause 5.5 of our Terms of Service applies. This does not affect any right you have that cannot lawfully be waived. Where a boosting or coaching order cannot be completed before a fixed external cut-off outside our reasonable control (such as a ranked season reset or a limited-time event ending), for reasons not attributable to you, you will receive Eloboss Balance equal to the value of the unfinished portion.

3. Account Orders

An account order becomes non-refundable to the original payment method once the account/login details have been delivered to the customer’s email. A refund to the original payment method is available only if the account is not delivered by Eloboss within 20 business days. Delivered account orders are final.

4. Replacement and Store Credit

Where eligible, and instead of a refund to the original payment method, we may replace the original Product or Service with another at the customer’s request, or issue store credit to the customer’s Eloboss Balance for use on future purchases. The Eloboss Balance is governed by clause 5.4 of our Terms of Service: it is store credit redeemable only on eloboss.net, is not cash or electronic money, is non-transferable, and cannot be cashed out or charged back. This does not affect any right to a refund of an order to your original payment method under clauses 2 and 3 or under any mandatory law that applies to you. Where this Policy states that you will receive store credit (for example, for the unfinished portion of a started order under clause 2), it is provided as of right and not at our discretion.

5. Warranty for Boosting Orders

If the rating or rank achieved through a boosting order is reduced or rolled back due to Eloboss’s fault, we will use reasonable efforts to restore it free of charge by re-performing the service. This free re-performance is the remedy for a rank rollback of this kind; only where restoration is not reasonably possible (for example, because of action by the game publisher) may we instead issue store credit for the affected part. A rank rollback of this kind does not entitle you to a refund to your original payment method. A ban, suspension, or a reset or rollback of rating you have already achieved, imposed by a game publisher or platform, is not due to Eloboss’s fault and does not provide eligibility for a refund, replacement, or store credit; a fixed publisher cut-off that prevents an in-progress order from being completed is instead governed by clause 2 above. The following situations are also not due to Eloboss's fault and do not qualify for a refund, replacement or store credit: (i) logging into or playing on the account during an active order without our prior agreement, including any resulting loss of rating or rank (see clause 4.2 of our Terms of Service); (ii) a loss, ban or penalty on the account caused by your own conduct, such as the use of cheats, bots or prohibited software, or toxic behaviour; and (iii) inaccurate or incomplete starting information you provided, such as rank, rating, region, server or login details. Where situation (i) or (ii) above prevents us from completing or correcting an order, we may treat the order as delivered; where situation (iii) (inaccurate starting information) applies, clause 5.5 of our Terms of Service governs. Your rights that cannot lawfully be waived are not affected. For orders whose result depends on random in-game mechanics rather than on rank or rating progress (for example specific-item, drop, loot or reward farming, or achievement hunts), the absence of a particular random outcome does not entitle you to a refund unless the relevant order or product page expressly guaranteed that specific result; you pay for the time and effort spent attempting it, consistent with clause 4.1 of our Terms of Service.

6. Warranty for Account Orders

Warranty terms for accounts are described on the relevant account (product) page in the store and apply in addition to this Policy.

7. Tips (Gratuities)

Tips (Gratuities) are voluntary and non-refundable. Tips may be made at any time and are not payments for Products or Services. Once a Tip is made, the Customer is not entitled to any refund, reversal, or chargeback of the Tip amount.

8. How Approved Refunds Are Processed

Where a cash refund to your original payment method is approved under this Policy, we process it on our side normally within 1 business day of approval and do not deduct any processing fee from a refund made to a card — you receive the full amount you paid. The time for the funds to reach you then depends on your bank or payment provider and is outside our control; card refunds (Stripe) usually take a few business days to appear, depending on your bank. Cryptocurrency refunds (NowPayments) are returned in the original cryptocurrency to a wallet address you provide, and the final value may differ slightly due to network fees and exchange-rate movements. We refund to your original payment method or, where that is not possible, by another method we agree with you.

9. Disputes and Chargebacks

If you are unhappy with an order or believe you are entitled to a refund, please contact us first at info@eloboss.net or via the live chat on the Site — most issues are resolved quickly. Initiating a chargeback or payment dispute on an order that has been delivered, completed or partially performed, instead of using this Policy, is a breach of clause 6.2 of our Terms of Service. In that case we may suspend your Account, decline to provide further service, and recover the charged-back amount together with any processor fees we incur (including from any Eloboss Balance). Any amount we retain or recover will reflect the work performed or the costs incurred, and any right you have that cannot lawfully be waived, including your right to dispute a genuinely unauthorised transaction, is not affected. The order status, timestamps, booster-assignment records and chat logs in the Eloboss Dashboard, the delivery email for account orders, and the IP address, device and account-login information, email address and payment-authorisation details associated with your order are the agreed records evidencing that the order was placed, supplied, and accessed by the authorised account holder. Marking an order complete or confirming delivery, and use of the Account or its rewards after the order status shows completed, are evidence that the Products and Services were delivered. If you believe an order was not delivered, please tell us promptly, and in any event without undue delay, so that we can resolve it. Before initiating any payment dispute you will give us a reasonable period (at least 7 days, and in any event until our response deadline in clause 12.2 of the Terms) to investigate and offer a remedy under this Policy; if we contact you at the email or Account associated with the order and receive no response within that period, our records of the attempted contact and of the work performed will stand as our account of the matter.

10. Contact

For any refund- or warranty-related questions, please contact us at info@eloboss.net or via the live chat on the Site.