Terms of Service

1. Agreement to these Terms of Service

These Terms of Service (hereinafter referred to as these “Terms of Service” or this “Contract” or this “Agreement”) are a legally binding agreement between you, whether personally or on behalf of an entity ('Customer,' or 'you') and Eloboss ('Company,' 'we,' 'us,' or 'our') regarding your access to and the use of eloboss.net including any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the 'Site').

By placing an order and making a payment on the Site, and by using the Site, you agree to be bound by these Terms of Service, together with our Refund Policy and Privacy Policy. If you do not agree with any part of these Terms of Service, do not place an order, make a payment, or use the Site.

2. Definitions

2.1 For all purposes of these Terms of Service, the following terms shall have the meanings set forth below:

'Customer' or 'You' means the person, individuals, or corporation who participates in a Contract with the Company for the provision of Products and Services, if and where applicable. By entering into an Agreement with the Company, you certify that you are legally capable of doing so.

'Services' means all or any of the services provided by the Company.

'Products' means all or any of the virtual products and goods provided by the Company.

'Account' refers to the online account (the Eloboss Dashboard) created by the Company for the Customer when the Customer signs up.

'Eloboss Balance' means store credit made available in the Customer's Account on the Site (for example, from refunds, cashback, or bonuses), which may be used solely to pay for Products and Services on eloboss.net.

'Tips' (or 'Gratuities') means voluntary payments made by the Customer via the Site intended for the benefit of a booster, which are received by the Company and then paid out or otherwise allocated to the relevant booster in accordance with the Company's internal processes.

2.2. Words that import any gender include all genders, words that import the singular include the plural and vice versa, and words that import individuals include businesses, companies, and corporations and vice versa.

2.3 The titles and headings in these Terms of Service are for convenience only and do not affect the interpretation of these Terms of Service.

2.4. Wherever the word 'including' appears in these terms of service, it is to be interpreted as 'including without limitation.'

3. Eligibility

3.1 To create an Account, place an order or make a payment, you must meet the minimum age requirement of the selected game (and any higher minimum age required by the law of your country of residence) and have the legal capacity to enter into this Agreement.

3.2 You represent and warrant that the information you provide is true and that you meet these requirements each time you use the Site.

3.3 Where a minor uses the Site, the parent or legal guardian assumes full responsibility for the minor's use and transactions and agrees to these Terms on the minor's behalf. The Company may suspend or terminate the Account of, and refuse service to, any user who is ineligible or underage.

4. Services

4.1 The Company provides gameplay services that consist of the time, skill and effort of experienced players who assist the Customer with their gameplay. The Customer pays for this professional service — the time and effort of our players — and not for any specific or guaranteed in-game outcome. Where ready-made accounts are offered, they are sold as products described on the relevant product page in our store.

4.2 While an order is in progress, you must not log in to the account being boosted, play ranked or competitive matches on it, or change its settings or credentials without our prior agreement. Any loss of rating or rank, additional games, or extra time caused by your own play on the account during an active order is not the Company's fault and is not grounds for a refund, replacement or store credit; in such cases the Company may extend the delivery timeline or recalculate the order. When using the Solo/Lobby services, you cannot play without our boosters until we complete your order; otherwise, we may cancel the order, and any sum we retain will reflect the work already performed and the costs incurred. Your rights that cannot lawfully be waived are not affected.

4.3 Before we place accounts in the store and send the account to the customer, those accounts are checked and verified against the description on the relevant product page at the time of delivery; each account is sold as described on that page, and the warranty terms in clause 6 of our Refund Policy apply.

4.4 According to the rules of Valve Corporation, Riot Games, Inc., Electronic Arts, Blizzard Entertainment, Epic Games, NetEase Games, Rockstar Games, Faceit and ESEA, account sharing, multiple accounts and boosting are prohibited and thus, you hereby agree and acknowledge that you use all services (including buying any accounts from us) at your own risk and getting banned will not provide eligibility for a refund. Eloboss isn’t endorsed or in any way affiliated with Valve Corporation, Riot Games, Inc., Electronic Arts, Blizzard Entertainment, Epic Games, NetEase Games, Rockstar Games, Faceit or ESEA. All trademarks are the property of their respective owners.

4.5 Refunds, cancellations, store credit and Tips are governed by our Refund Policy, which forms part of these Terms. Warranty terms for accounts are described on the relevant account page in the store.

4.6 All sales are final, except as set out in our Refund Policy, and the Company has the sole and absolute right to refuse service to anyone without liability and without the need to provide a reason for such a decision.

4.7 Digital services and immediate performance — You acknowledge that the Products and Services are digital: a booster or coach is assigned and performance begins immediately upon payment, and ready-made accounts are delivered digitally. You expressly request and agree that we begin performing immediately upon payment. All sales are final and orders are non-refundable once started or delivered, except as expressly set out in our Refund Policy. A change of mind, buying by mistake, or no longer wanting an order after performance has begun is not a valid ground for a refund, and any payment dispute raised on that basis will be contested in accordance with our Refund Policy.

5. Price and Payment Methods

5.1 The pricing for offering its Products and Services, if and where applicable, shall be openly published for consideration, generally via our website. Prices are exclusive of any taxes; you are responsible for any sales, use, value-added or similar taxes that may apply to your purchase, which will be added where required.

5.2 The Company reserves the right to adjust the pricing of its Products and Services at any moment even without notification. Nevertheless, after payment for the Company's Product and Services, if and where relevant, has been received, the Company cannot and will not adjust the pricing. This does not prevent the Company from requiring an additional payment where the starting information you provided was inaccurate, or from applying a recalculation that you have expressly agreed to, in each case as described in clause 5.5.

5.3 The Customer may make payment via the Company's website (recommended option) or by paying an invoice given by the Company.

5.4 Eloboss Balance, cashback and promo codes — The Eloboss Balance is store credit that may be made available in your Account (for example, from refunds, cashback, or promotional bonuses) and is a means of paying for Products and Services on eloboss.net only. It is not money, legal tender or electronic money, it has no cash value, and it is non-transferable and tied to your Account. Eloboss Balance cannot be withdrawn or exchanged for cash; this does not affect any right you may have to a refund of an order to your original payment method under our Refund Policy or under any mandatory law that applies to you. Eloboss Balance has no underlying card or bank payment and so cannot itself be charged back, and where you have accepted and retained Eloboss Balance as a refund or remedy for an order, that order has been settled and you should not seek a further refund or chargeback for the same amount. Unless we state otherwise when it is granted, Eloboss Balance does not expire. Any cashback, promotional bonuses and promo codes are subject to the conditions published at the time they are offered; unless we state otherwise, they may be limited to one per customer or Account, cannot be combined with other offers, and may be changed or withdrawn at any time before they are used. Where any Eloboss Balance, cashback, bonus or promotional benefit has been obtained, accumulated or used through fraud, multiple accounts, or any other abuse or breach described in clause 6.2, we may at our reasonable discretion reduce, withhold, reverse or cancel it (including voiding a promo code) and reverse the corresponding part of any order paid for or discounted with it; any such reversal will be proportionate to the amount affected, and we will not reverse value you legitimately earned or paid. Nothing in this clause 5.4 affects any right you have that cannot lawfully be waived, including your right to dispute a genuinely unauthorised transaction.

5.5 Order accuracy and progression — Our prices depend on accurate order information and assume average progression for the relevant game; progression speed is not guaranteed and can vary from account to account (for example, due to placement or smurf queues, MMR or matchmaking differences, or behaviour after a rank reset). If the starting information you provide (such as your current rank, rating, region or server) is inaccurate and your order therefore requires materially more work than the price you paid covers, we may, at your choice, either (a) complete the order only up to the value you have already paid, (b) pay the difference so the order can be completed as ordered, or (c) cancel the order, in which case we will issue Eloboss Balance (store credit) for the part not yet performed, in line with our Refund Policy; option (b) reflects the accuracy you warranted in clause 3.2 and is the additional payment referred to in clause 5.2. Where an order simply progresses more slowly than average for reasons specific to the account, we will not change the agreed price on our own; we will instead contact you and offer options (such as recalculating the order, converting it to a net-wins or time basis, or cancelling the unstarted part in line with our Refund Policy), which take effect only if you expressly agree. Nothing in this clause affects any right you have that cannot lawfully be waived.

6. Cancellations

6.1 The Company might terminate your order or the services it provides to you at any time if it considers the Customer plans to use its Products and/or Services in a manner that the Company does not intend.

6.2 The Customer must not, among other things: (a) initiate a chargeback or payment dispute for an order that has been delivered, completed, or partially performed (for example, where a boosting or coaching order has been assigned to a booster or coach, or account credentials have been delivered) without first contacting support and following our Refund Policy, or otherwise abuse the payment or refund process; (b) use a fraudulent, stolen or unauthorised payment method or provide false information; (c) contact or pay a booster or coach directly, or otherwise circumvent the Site; (d) resell, transfer or share a purchased account or its credentials; (e) abuse promotions, cashback, bonuses or the Eloboss Balance, including through multiple accounts; or (f) abuse, threaten or harass our staff or boosters, or use the Services unlawfully. If the Customer breaches this clause, the Company may terminate the relevant order or Services, suspend the Account, refuse refunds, and recover any resulting losses (including charged-back amounts and processor fees). Because our Products and Services are supplied digitally and begin or complete on assignment or delivery, you agree not to initiate a chargeback on an order that has been performed in whole or in part without first contacting support and following our Refund Policy; this does not affect the remedies available under our Refund Policy or your right to dispute a genuinely unauthorised transaction. Any sum the Company retains will reflect the work performed or costs incurred, and the Customer's rights that cannot lawfully be waived are not affected.

6.3 If the Company cancels your order or the services it provides to you under the provisions of the previous sections, the Customer will be notified in writing.

6.4 Fraud verification — Where an order or payment is flagged as high-risk, or where we reasonably suspect a chargeback, a stolen or unauthorised payment method, account takeover or other fraud, we may ask you to verify your identity and your ownership of the payment method before we complete the order or process any refund. In that case we will ask you to add our Discord account (username: eloboss) and to send us a photograph of the payment card used for the order, shown together with your ongoing conversation with our team. You must cover the card so that only the last four digits of the card number are visible; we never ask for the full card number, the CVV/security code, or any other full card details, and you should not reveal them. In unclear cases we may also ask for a photograph of a government-issued identity document, again shown together with your conversation with our team. We will request only the minimum information necessary, will use it solely to verify the order and prevent fraud, and will handle it in accordance with our Privacy Policy. While verification is pending we may pause fulfilment of the order and pause any refund. If you decline to complete this verification, that is not a valid ground for a refund. This clause does not affect any right you have that cannot lawfully be waived.

6.5 Payment authorisation — By placing an order and paying, you confirm that you are the authorised holder of the payment method used, or are expressly authorised to use it, that the information you provide is accurate, and that the email address and Account you provide identify you as the customer for that order.

7. Limit of Liability

7.1 The Company will not be responsible for any damage caused by problems or delays beyond its control, particularly, but not limited to, harm, injury, damages and loss of sales and/or profit, among other things of the Customer with regard to anything that occurs while using the Company’s Products and/or Services.

7.2 The Company is not responsible for any obligations, liabilities or disputes arising from contracts or arrangements the Customer enters into with third parties (including game publishers and platforms).

7.3 In any case, the Company will not be responsible to the Customer for any amount greater than the whole cost of the Products and Services, including any applicable taxes.

7.4 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation. The exclusions and the cap in clauses 7.1 to 7.3 apply to the fullest extent permitted by law.

7.5 To the fullest extent permitted by law, and except for the express commitments in these Terms and our Refund Policy, the Site, Products and Services are provided on an 'as is' and 'as available' basis, and the Company disclaims all implied warranties and conditions, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the fullest extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, data, goodwill or opportunity, arising out of or relating to the Site, Products or Services, even if advised of the possibility of such damages. This clause is subject to clause 7.4.

8. Governing Law, Arbitration and Jurisdiction

8.1 Governing law — These Terms, the Refund Policy and any dispute or claim arising out of or relating to them, the Site, or the Products and Services (including their formation, interpretation, breach or termination, and whether based in contract, tort or otherwise) are governed by the laws of the State of Delaware, USA, and the applicable federal laws of the United States, without regard to conflict-of-laws principles.

8.2 Informal resolution first — Before starting an arbitration or court proceeding, you and the Company agree to first try to resolve the dispute informally for at least 30 days after written notice describing the dispute is given (to info@eloboss.net for the Company, or to the email or Account associated with your order for you). This good-faith step is a condition precedent to commencing arbitration.

8.3 Binding arbitration — Except as set out in clause 8.6, you and the Company agree that any dispute, claim or controversy arising out of or relating to these Terms or to the Products and Services will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, before a single arbitrator, under the Federal Arbitration Act. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability or formation of this arbitration agreement, except that a court (and not the arbitrator) decides whether the class-action waiver in clause 8.4 is enforceable. The arbitration is seated in Delaware; any in-person hearing will, at your election, be held in the county where you reside or be conducted by telephone or video, and judgment on the award may be entered in any court of competent jurisdiction. You may opt out of this arbitration agreement and the class-action waiver by sending written notice to info@eloboss.net within 30 days after you first place an order, stating your name, the email and Account associated with your order, and that you opt out of arbitration; we will keep a record of valid opt-outs, and if you opt out, clause 8.7 applies to you.

8.4 Class-action waiver — You and the Company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding, and the arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and brought in the courts identified in clause 8.7, while all other claims remain in arbitration.

8.5 Coordinated or mass filings — If 25 or more similar arbitration demands are submitted by or with the coordination of the same or similar counsel, the demands will be administered in batches of up to 50: a small number of representative cases are arbitrated first as bellwethers, the limitation period is tolled for the remaining demands, and the parties will use the bellwether outcomes to try to resolve the remaining demands before they proceed. This is intended to keep mass filings fair and manageable for both sides.

8.6 Exceptions — Nothing in clauses 8.3-8.5 prevents either party from (a) bringing an individual claim in a small-claims court for disputes within its jurisdiction, or (b) seeking injunctive or other equitable relief in court to protect its intellectual property or to stop unauthorised access to or use of the Site or Services.

8.7 Court jurisdiction — Where a dispute is not subject to arbitration under this clause 8 (including any claim severed under clause 8.4, or where you have validly opted out), it will be brought in the state or federal courts located in Delaware, USA, except where a mandatory law that applies to you gives you the right to bring it in the courts of your place of residence.

8.8 Mandatory rights — Nothing in this clause limits any substantive consumer right that cannot lawfully be waived under a mandatory law that applies to you. This clause does not otherwise affect the requirement that disputes be resolved by individual arbitration, except where binding pre-dispute individual arbitration or the class-action waiver is itself prohibited by a mandatory law that applies to you.

9. Data Protection

9.1 When supplying Products and Services to the Customer, the Company might get access to and/or obtain the capacity to communicate, keep, or process personal data of the Customer and/or its personnel.

9.2 The Company is the data controller for the personal data it processes to operate the Site, administer Accounts, process orders, provide support, and operate analytics, as described in its Privacy Policy.

9.3 To prevent misunderstanding, the terms 'Personal Data,' 'Processing,' 'Data Controller,' 'Data Processor,' and 'Data Subject' have the meaning given to them under any data protection law that applies to the processing.

9.4 The Company will Process Personal Data only as necessary to operate the Site, administer Accounts, process orders, provide support and analytics, prevent fraud, comply with legal obligations, and as otherwise described in its Privacy Policy, and will not retain Personal Data longer than necessary for those purposes.

9.5 The Company shall not reveal Personal Data to any third party other than employees, directors, agents, subcontractors, or advisors on a strict 'need-to-know' premise and only under the same (or more stringent) circumstances as set forth in these Terms of Service or to the degree necessary by applicable legislation and/or regulations.

9.6 The Company shall adopt and preserve technological and organisational security protocols necessary to secure the Personal Data it processes. Additional details concerning the Company's approach to data protection may be found in its Privacy Policy, which is available on our website. If you have any questions or concerns about data protection, please email us at info@eloboss.net or contact us via the live chat on the Site. If you want to obtain further information regarding which data we obtain and how we process and/or use that data, please visit our Privacy Policy.

10. Force Majeure

10.1 The Company will not be liable for any delay or failure to furnish any or all of its Products and/or Services due to any event beyond its immediate control. Such events include, without limitation, acts of God, natural disasters, war, civil unrest, epidemics or pandemics, strikes, changes in law, and matters affecting the games or platforms we work with — such as game-publisher or platform maintenance, outages, patches, bans, anti-boosting enforcement, region locks, or the disablement, reset or removal of a ranked, competitive or seasonal mode — as well as internet, hosting or payment-network (including Stripe and NowPayments) failures. Where such an event prevents or delays an order, we will notify you where practicable and take reasonable steps to resume, and the affected order will be handled in accordance with our Refund Policy.

11. Intellectual Property

11.1 All right, title, and interest in and to the Company, technology, content, Product and/or Service, and any proposals, thoughts, comments, recommendations, or other details offered by or to you or any other party pertaining to the Product and/or Service shall be owned solely by the Company (and its licensors, where applicable). Any contract and/or agreement does not grant anyone any ownership rights in or to the Product and/or Service, the Company, technology, or the Company's Intellectual Property Rights. The Company’s name, logo, and product names connected with the Product and/or Service are possessed by the Company (or third parties, as applicable), and no permission or licence to use them is provided.

12. Complaints

12.1 All concerns regarding the Company should be sent to us by email at info@eloboss.net or via the live chat on the Site.

12.2 Within 7 business days, the Company shall verify the complaint and properly examine the situation. Within 14 business days after receiving the complaint, a written answer will be given.

13. General

13.1 Severability — If any provision of these Terms is held to be invalid, illegal or unenforceable, it shall be given the maximum effect permissible or, if that is not possible, severed, and the remaining provisions shall continue in full force and effect.

13.2 Entire Agreement — These Terms, together with the Refund Policy and the Privacy Policy, constitute the entire agreement between the Customer and the Company regarding the Site and supersede all prior or contemporaneous understandings, communications and representations, whether oral or written, including any statements made via live chat or other channels.

13.3 No Waiver — The Company's failure or delay in exercising or enforcing any right or provision of these Terms is not a waiver of it, and no single or partial exercise of any right precludes any further exercise of that or any other right.

13.4 Assignment — The Customer may not assign or transfer these Terms, or any rights or obligations under them (including any Account or order), without the Company's prior written consent. The Company may assign or transfer its rights and obligations under these Terms, including in connection with a merger, acquisition or sale of assets, without the Customer's consent.

13.5 Survival — Any provisions that by their nature should survive termination or expiry of these Terms will continue in effect, including clause 2 (Definitions), clause 5.4 (Eloboss Balance, cashback and promo codes), clause 6 (Cancellations), clause 7 (Limit of Liability), clause 8 (Governing Law, Arbitration and Jurisdiction), clause 11 (Intellectual Property) and this clause 13.

13.6 Governing Language — These Terms and the related policies may be provided in other languages for convenience; in the event of any conflict or discrepancy, the English version prevails.

13.7 Changes to these Terms — The Company may update these Terms and the Refund Policy from time to time. The current version is published on the Site with its effective date, and the Company will take reasonable steps to notify Customers who have an Account of material changes (for example, by email or a notice on the Site). Changes do not apply retroactively to orders already placed, and continued use of the Site after the effective date constitutes acceptance of the updated Terms.

13.8 Changes to the Site and Services — The Company may modify, upgrade, suspend or discontinue all or part of the Site, the Services or any feature at any time, with reasonable notice where practicable and without liability, except in respect of orders already paid for and still pending, which will be completed or refunded in accordance with the Refund Policy.